FAQs
Your Guide to Getting Started
Frequently Asked Questions
We understand that starting physical therapy can come with questions about appointments, billing, insurance, and what to expect during treatment. This FAQ guide is designed to give you clear, straightforward answers so you can feel confident and prepared.
New Patients
Starting physical therapy is an important step toward recovery, and we want you to feel prepared and confident from day one.
What will happen during my first physical therapy visit?
Your therapist will perform a thorough evaluation and begin treatment for your injury during your first visit.
Will anyone contact me before my initial appointment?
If your prescription has been faxed to our clinic, we will contact you to schedule your first appointment and send your new patient paperwork. If you haven’t heard from us within two business days, please reach out. If you already have your prescription in hand, please contact us to schedule your first appointment.
Do I need to complete forms before arriving for my first visit?
Yes. Forms will be sent electronically and should be completed prior to your appointment.
How early should I arrive for my first appointment?
Please arrive 10–15 minutes early to ensure all paperwork is completed.
What items should I bring with me to my first visit?
Bring your insurance card(s) and a valid ID.
What type of clothing is recommended for therapy sessions?
Wear loose-fitting, comfortable clothing that allows easy movement, that allows access to the area needing treatment.
How long does a typical physical therapy session last?
Session length varies depending on your injury and diagnosis.
How do I find the North Platte Physical Therapy clinic closest to me?
Please refer to our locations page to find the most convenient clinic near you.
If my physician recommends therapy, can I choose where I receive treatment?
Yes. You have the right to choose your physical therapy provider.
Billing & Insurance
Our goal is to help you understand your insurance coverage, payment options, and financial responsibilities so there are no surprises along the way.
How is the cost of my treatment plan determined?
Costs are based on your specific treatment plan and your insurance benefits.
Will my insurance plan cover physical therapy services?
Coverage depends on your individual insurance plan. We recommend contacting your insurance provider to verify benefits prior to starting therapy.
What do terms like deductible, copay, and coinsurance mean?
What do terms like deductible, out-of-pocket, coinsurance, and copay mean?
- Deductible: Fixed amount you are responsible to pay before insurance coverage begins
- Out-Of-Pocket: the amount a patient is responsible for paying for healthcare services after insurance coverage is applied
- Copay: A fixed amount you pay per visit
- Coinsurance: After your deductible is met, your insurance will pay a percentage of covered costs, and you will be responsible for the remaining percentage until your out-of-pocket maximum is reached.
Do you offer payment plans or financial assistance options?
Deductibles are expected to be paid at the time of service. We can assist with setting up payment plans; however, we do not provide financial assistance.
How can I pay my bill online?
Visit the following link to Pay Your Bill.
Who should I contact if I have questions about my bill or insurance coverage?
Please contact our billing department at 307-359-7700.
Appointments & Treatment
Consistency is key to recovery, and we work hard to make scheduling and treatment straightforward.
How long and how often will I attend physical therapy?
Most patients attend therapy 2–3 times per week, depending on the injury and insurance limitations.
Does North Platte Physical Therapy offer transportation assistance?
We do not offer transportation services. Many Wyoming and Nebraska communities provide transportation options—please contact your local Chamber of Commerce for assistance.
Has my treatment been authorized for therapy services?
We will verify your insurance benefits at the start of care. You will also review and sign an Insurance Benefit Checklist outlining your coverage.
Patient Rights & Records
Your privacy, rights, and trust matter to us. We are committed to protecting your health information and providing clear channels for communication should you have questions or concerns.
How can I request a copy of my medical records?
Request a Records Request form at the front desk, and we will assist you.
Who should I contact with compliance concerns or feedback?
Please contact Dustin Barnes, CEO, or Laura Sidwell, CFO, at 307-359-7700.
What are my rights regarding healthcare privacy and personal information?
Please refer to our HIPAA policy for full details on your privacy rights.